Our HEALTH LITERACY FRAMEWORK
supports achieving better health through
Safe, Timely, Effective and Person-Centred Care (STEP)
Health literacy is everyone’s responsibility
Did you know?
Only 41% of adult Australians have a level of health literacy that allows them to meet the complex demands of everyday life (ABS 2009). Improving the health literacy of individuals, organisations and communities is identified globally to be associated with better health outcomes and reduced costs.
Our Health Literacy Framework guides our work with patients, consumers, carers and families to achieve Safe, Timely, Effective Person-centred care.
It is important that we encourage our patients, consumers, carers and families to engage with us as much as they wish to in their care.
To achieve ‘Better Health through Shared Understanding'.
How we aim to achieve this:
This is to be achieved through five principles that involve our community of patients, consumers, carers and families; our health care teams; Managers and leaders; and Melbourne Health as a whole organisation. The principles are:
- Melbourne Health culture
- Actions for Partnering
- Skilled Health Care Teams
- Understanding Individuals
- Engaged Consumers
We view individual health literacy less as a patient and consumer problem and more as a challenge to our staff and health care delivery teams to reach out and communicate more effectively. We believe it is everyone’s responsibility to achieve organisational health literacy.
- The Health Literacy Framework can be found here:
- MH Literacy Framework; Goal, Principles and Supporting Statements; User Guide Checklist